Conflict resolution-Online

Date : 16/04/25

Time : 13:30-17:00

Location: Online

Open to all Staff 

Understanding conflict

• Defining conflict
• Common causes
• Recognising behavioural changes
• Self-awareness in challenging situations

Communication models and de-escalation

• Listening models
• De-escalation strategies
• Negotiation skills
• Structuring conversations

Procedural, environmental and your legal responsibilities

• Risk assessments
• Policy and best practice
• Use of force legislation

Incident reporting and support

• Documentation and systems
• Post-incident procedures
• Options for support

By the end of this course your team will be able to:

• Recognise conflict and the causes
• De-escalate aggressive behaviour effectively
• Understand procedural and legal context of violence
• Provide post-incident procedures

Important Update: New Cancellation Policy

You must have line manager approval before booking.

Due to funding restraints and reduced budgets, in addition to a high number of cancellations, we have had no choice but to introduce this policy.

Please note our revised cancellation policy HERE. This policy comes into effect on any bookings made after 30^thApril 2024.

​As a not-for-profit organisation, your support directly funds education and development opportunities for Primary Care staff at all levels across Derbyshire. Thank you for your understanding and continued support.​

Cancellations made with less than 10 working days’ notice will incur a fee of £30

This live event is online only

Date: Wednesday 16th April 2025

Time: 13:30 - 17:00

This live event is available to registered users only