Assertiveness – handling difficult conversations with patients

26/02/25 

13:15-15:30​

Location: Online 

This online workshop is designed to give receptionists the confidence to deal with the challenging situations that they find themselves in with patients on a day-to-day basis.

The workshop focuses on teaching the delegates what assertive behaviour is, how to be more assertive with patients and the reasons why assertiveness is a useful skill to utilise for creating long-term positive relationships with patients.

The workshop also explores why some of us can be more assertive and others find this more challenging.

Important Update: New Cancellation Policy

You must have line manager approval before booking.

Due to funding restraints and reduced budgets, in addition to a high number of cancellations, we have had no choice but to introduce this policy.

Please note our revised cancellation policy HERE. This policy comes into effect on any bookings made after 30^thApril 2024.

​As a not-for-profit organisation, your support directly funds education and development opportunities for Primary Care staff at all levels across Derbyshire. Thank you for your understanding and continued support.​

Cancellations made with less than 10 working days’ notice will incur a fee of £20​

This live event is online only

Date: Wednesday 26th February 2025

Time: 13:15 - 15:30

This live event is available to registered users only