Care Co-ordinator

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A care coordinator serves as a crucial asset within the primary care team, offering additional time, resources, and specialized knowledge that significantly enhances the quality of care delivered. By working closely with individuals, care coordinators provide comprehensive support, guiding them through the various health and care services available based on personalized care and support plans.

Collaborating with general practitioners (GPs) and other professionals in the practice, care coordinators are responsible for identifying and overseeing a caseload of patients. They focus especially on vulnerable patient groups with long-term conditions who benefit from the additional support they provide.

Here are a few tasks that are typical for a care co-ordinator to carry out at work:

  • Initial assessments of pateints' needs, preferences and goals to delevop personalised care plans.
  • Coordination of healthcare services to ensure sealmess care delivery, including refferals to specialists, community services and support programmes.
  • Communication skills between pateints and healthcare providers as well as other professionals involved in patient care.
  • Advocacy for patient rights, preferences and needs.
  • Education. Providing patients and their families with information about their health and treatment options.
  • Monitoring and follow-up on patients progress.
  • Crisis intervention. Providing support and guidance to pateints during times of ciris and hightening medical needs such as hospitalisation.
  • Documentation and maintaining up to date pateint records, assessements, care plans, interventions and communication.
  • Collaboration with the mutli-disiplinary team. 
  • Quality Improvement.
  • Self-Care Support.
  • Evaluation of your work and identifying areas for improvement.

To be a care co-ordinator, you should be/have:

  1. Excellent communication skills
  2. Empathy and compassion
  3. Active Listener
  4. Interpersonal skills
  5. Critical thinking
  6. Problem-Solving skills
  7. Organisation and time management skills
  8. Attention to detail
  9. Cultural competence
  10. Adaptability
  11. Advocacy skills
  12. Teamwork and collaboration
  13. Ethical practice 
  14. Resilience

 

 

Employers may ask for a level 2 diploma in health and social care or equivilant qualification. Experience in healthcare is also a major thing that employers will seek when finding the right candidate for the role. Make sure you have a good understanding of the systems and services in place and even what demographic the patient population are in and what the major issues may be within society. 

 

If you are interested in this role, email us at ddlmc.thehubplus@nhs.net to find out more.