Digital & Transformation Lead

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The primary goal of a Digital Transformation lead is to enhance access to healthcare services by leveraging technology and innovative approaches. This concept enables primary care to operate more efficiently at various levels, enhancing community service engagement and sustainability.

Individuals in this role develop strategic plans to streamline systems and enhance digital infrastructure. Numerous projects within the NHS aim to revolutionize work processes and service delivery. A Digital Transformation lead focuses on initiatives such as digital triage, online guidance, social media integration, collaborative efforts across NHS services, promoting the NHS app, and more.

Here are some common tasks they may be expected to perform:

  • Strategic planning.
  • Technology integration.
  • Digital triage implementation.
  • Online signposting.
  • Integrated working across NHS services.
  • NHS App promotion.
  • Data management and analytics.
  • Training and education.
  • Quality assurance and compliance.
  • User expereince and optimisation.
  • Project management.
  • Change management.
  • Evaluation and feedback.

These tasks may vary depending on the specific needs and priorities of the GP surgery, but overall, a Digital & Transformation lead plays a critical role in driving innovation and improving the efficiency and effectiveness of healthcare delivery in the primary care setting.

Here are some essential skills and behaviors for success in this role:

  1. Strategic thinking.
  2. Technical proficieny.
  3. Project and change management.
  4. Communication skills.
  5. Problem-solving skills.
  6. Leadership.
  7. Adaptability.
  8. Customer focus.
  9. Data literacy.
  10. Collaboration and teamwork. 
  11. Ethical conduct.
  12. Resilience.
  13. Innovation and initiative.

Requirements:

- Bachelor's degree in a relevant field is often required.

- Master's degree (optional) 

- Experience in healthcare management, project management, digital transformation or related fields is essential. 

- Knowledge on updated and emerging trends, technologies and best practices in healthcare management. 

Ultimately, the specific qualifications required may vary depending on the employer's preferences, the complexity of the role, and the level of responsibility involved. It's essential to carefully review job descriptions and requirements for Digital and Transformation Lead positions to ensure you meet the necessary qualifications and competencies.

If this is something you are interested in, please email us at ddlmc.thehubplus@nhs.net for more information.