Overview:
The broad purpose of the occupation is to deploy effective Quality Practices in their responsible area to ensure organisations fulfil the contractual and regulatory requirements of their customers and other stakeholders. This includes four main elements:
1. Quality Planning (planning a delivery system for reliable outputs, such as implementing Quality Management Plans)
2. Quality Assurance (providing confidence to stakeholders that Quality standards are maintained, such as conducting audits)
3. Quality Control (verifying a product or service is meeting agreed specifications, such as carrying out inspections)
4. Continuous Improvement (preventing recurrence of poor quality through analysis and addressing the root cause of poor quality, such as conducting investigations)
An employee in this occupation will be responsible for All aspects of quality in his/her area of responsibility, such as production or procured goods. This responsibility will be discharged through engagement with those accountable for product/service delivery, such as production / service managers, in order to meet Key Performance Indicators, such as Right First Time measures and Service Level Targets.