Medical Secretary

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Medical secretaries collaborate closely with healthcare professionals, including doctors, nurses, and other team members, to ensure timely and efficient delivery of patient care.

As technology becomes more prevalent in general practice, medical secretaries are assuming a more significant role in managing patient information. They ensure healthcare providers have access to necessary data, thus contributing to the delivery of high-quality care.

In a GP surgery, a medical secretary would be expected to perform a variety of administrative tasks to support the smooth functioning of the practice and assist healthcare providers. Some common tasks for a medical secretary in a GP surgery include:

  • Managing and scheduling appointments.
  • Patient registration.
  • Patient communication.
  • Managing medical records.
  • Referral coordination.
  • Billing and administration support.
  • Drafting and formatting medical documents, letters and reports.
  • Meetings and diary management.
  • Follow-up and reminder calls.
  • Patient education and support.
  • Inventory management.
  • Data entry and reporting.
  • Minute taking.

Here are some essential skills and behaviours that a medical secretary should possess:

  1. Excellent commincation skills.
  2. Professionalism.
  3. Empathy and compassion.
  4. Organisation and time management.
  5. Attention to detail.
  6. Adaptability.
  7. Problem-solving skills.
  8. Computer proficiency.
  9. Teamwork and collaboration.
  10. Stress management.
  11. Customer service skills.
  12. Initiative and recourcefulness.
  13. Cultural sensitivity.

There are no set requirements for a medical secretary role. Employers will generally ask for administration expereince as wellas knowledge of medical terminology and an understanding of the system and services. 

If you are interested in the role, email us at ddlmc.thehubplus@nhs.net for more information.